Summary of Privacy & Cookie Policy
The Angel Hotel (Bury St Edmunds Hotel Company)
 
1. Introduction & Commitment
The Salthouse Harbour Hotel, operated under Gough Hotels, is committed to respecting your privacy and handling personal data in accordance with UK GDPR. Guests may contact the Data Protection Lead at dataofficer@goughhotels.co.uk with any queries regarding the use or storage of their personal data.
2. Personal Data Collected
·       The hotel may collect the following information:
·       Full name
·       Address
·       Telephone number
·       Email address
·       Payment/card details
·       Company name (if applicable)
·       Car registration number
·       Names of accompanying guests
Data may be provided directly by guests or via third-party booking platforms or travel agents.
3. Purpose of Data Processing
·       Personal data is used to:
·       Manage and fulfil bookings
·       Process payments
·       Respond to enquiries and requests
·       Send booking confirmations and communications
·       Improve guest experience and services
·       Meet legal, regulatory and accounting requirements
·       Send marketing communications where consent is given
4. Group Bookings
For group bookings, certain booking details (such as names, arrival and departure dates, room types, and payment status) may be shared with the individual who made the reservation. Guests wishing to maintain privacy should make individual bookings.
 
5. Cookies & Website Tracking
The website uses cookies to enhance functionality and improve user experience. Cookies do not store personally identifiable information.
·       Types of cookies used:
·       Functional cookies – remember preferences and support website features
·       Performance cookies – analyse website usage and improve performance
Google Analytics is used to collect anonymous usage data to help optimise website performance.
 
6. Privacy Rights
Under UK GDPR, individuals have the right to access, correct, object to, restrict, or request deletion of their personal data. Marketing consent may be withdrawn at any time.
7. Contact Information
For further information or to exercise your data rights, please contact:
Data Protection Lead – Gough Hotels
Email: dataofficer@goughhotels.co.uk