FAQs

How do I cancel my booking?

If you have made your booking over the phone or an email directly with the hotel, you can contact us on 01284 714007. If your booking was made on our website or third-party site, please follow the instructions on your confirmation.

Do you have a car park?

Yes, we have a car park at the rear of the hotel, which is available on a first come, first served basis.  Once the car park is full our guests to park in a nearby car park.  If you are coming to the hotel for any other reason, we politely ask that you use the short stay car park on Angel Hill or Ram Meadow Long stay car park, which is a 7 minute walk.

Do you have a meeting room?

Yes, we have the Green Room which seats upto 16 guests in a boardroom layout.  Further details can be found under the Meeting & Events pages on this site.

Do you have a restaurant?

Yes, the Eaterie restaurant is open for breakfast, lunch, afternoon tea and dinner. We also have a bar and a lounge area that is open every day.

Can I get into my room early?

Check in is from 5pm and check out is by 11am. We are unable to guarantee early arrivals or late departures until check in.  Please note that check-in has recently been amended to 5pm due to the COVID-19 pandemic to allow extra time for cleaning.

Do you allow pets?

Yes, we have a limited number of rooms that are pet friendly. This is subject to a charge.  Dogs are also allowed in our lounge area but not the Eaterie.

Do you cater for special diets?

Yes, please provide any dietary information at the time of booking.

Do you have a dress code for the restaurant?

No, the Eaterie doesn't have a dress code.

Do you have a gym or pool?

Unfortunately not, no.

Do the rooms have hairdryers?

Yes.