How do I cancel my booking?
If you have made your booking over the phone or an email directly with the hotel, you can contact us on 01284 714007 or via email on firstname.lastname@example.org. If your booking was made on our website or third-party site, please follow the instructions on your confirmation email.
Do you have a car park?
Yes, we have a car park at the rear of the hotel, which is available on a first come, first served basis for residential guests of the hotel. Once the car park is full we will ask our guests to park in a nearby pay and display car park. If you are coming to the hotel for any other reason, we politely ask that you use the short stay car park on Angel Hill or a longer stay car park located at Ram Meadow, which is a 7 minute walk.
Do you have a meeting room?
Yes, we have the Green Room which seats upto 16 guests in a boardroom layout. Further details can be found under the Meeting & Events pages on this site. We also have our Vaults Restaurant which is available to hire privately. Please do give us a call to check availability and pricing.
Do you have a restaurant?
Yes, the Eaterie restaurant is open for breakfast, lunch, afternoon tea and dinner. On Friday's and Saturday we also have our Vaults Restaurant open which is located on the lower ground floor of the hotel. We also have a bar and a lounge area that is open every day.
Can I get into my room early?
Check in is from 3pm and check out is by 11am. We are unable to guarantee early arrivals or late departures until the day. Please note that check-in has recently been amended due to the COVID-19 pandemic to allow extra time for cleaning to ensure the safety of our team and guests.
Do you allow pets?
Yes, we have a limited number of rooms that are pet friendly. This is subject to a charge of £15 per night. Dogs are also allowed in our lounge area but not the Eaterie or Vaults Restaurant.
Do you cater for special diets?
Yes, please provide any dietary information at the time of booking so chef can cater for you.
Do you have a dress code for the restaurant?
No, the Eaterie doesn't have a dress code.
Do you have a gym or pool?
Unfortunately not, no.
Do the rooms have hairdryers?