Work with us

wingspan Eaterie Eaterie_2

Download

Full Time Reservationist
An exciting opportunity has arisen for a full-time Reservationist to join our busy Sales & Marketing Department based at The Angel Hotel, Bury St Edmunds. The ideal candidate will have previous experience of working within a customer service department and have excellent communications skills – experience in the hospitality industry is essential.

This role will focus on sales and handling reservations for both of our 4 star properties. An excellent telephone manner, administration and computer skills are also essential for this opportunity as well as the need for flexibility as the role may mean that cover in other department is also necessary.

Hours will be 40 hours per week, and shifts will be varied between 8am and 7pm on a rota basis, to include Saturdays.

Main Responsibilities:

  • To take bedroom, table, function and meeting reservations as per hotel procedure.
  • To ensure all bookings are in the system accurately within the best of your knowledge.
  • To maximise sales where possible through upselling and selling extras to packages, such as flowers, chocolates, spa treatments etc.
  • To answer all telephone lines without delay.
  • To check reservations ensuring the system is up to date and accurate, ensure all provisional bookings are confirmed.
  • To chase all enquiries to ensure maximum conversion of bookings.
  • To effectively communicate to the Reservations Manager any significant enquires, possible new corporates or any special requests made.
  • To communicate issues or complaints to the Reservations Manager or Group Sales & Marketing Manager as required.
  • To work closely with the Front Desk teams and ensure effective communication and support between Reservations and Front Desk.
  • To proactively support the Operations team as required.
  • To cover Reception or assist with a busy check-in or check-out as needed.
  • Any reasonable duties required by the Reservations Manager or General Manager.


If you would like to be part of a passionate team who loves the industry and their hotels, please send a covering letter or email explaining why you should be considered for this role, along with details of your salary expectations and a current C.V for the attention of Fiona Bovill, Group Sales and Marketing Manager at fiona@goughhotels.co.uk.

Wingspan Bar/cocktail person

We are looking for exceptional bar staff for our prestigious Wingspan Bar. The ideal candidate for this position will have previous experience working within a bar or restaurant as well as a professional attitude and passion for the hospitality industry. The position will include evenings and weekends – pay depending on age and experience – up to £9.00 per hour. If you have the relevant skills and a sparkling personality, please send your CV to admin@goughhotels.co.uk.

Food & Beverage Supervisor

We are looking for an exceptional Food & Beverage Supervisor to provide a high standard of service to our customers and lead the Restaurant Team on a day to day basis. Previous experience within hotels or restaurants is essential as well as a professional attitude and passion for the hospitality industry. Full-time, to include evenings and weekends on a rota basis. Pay depending on age and experience – up to £9.00 per hour. If you are hardworking and reliable, and feel you have the skills and experience to suit this role, please send us your CV.

Waiter/Waitress

We are looking for experienced waiting staff to provide a high standard of service to our customers. Previous experience within hotels or restaurants is essential as well as a professional attitude and passion for the hospitality industry. Full and part time posts, to include evenings and weekends on a rota basis. Pay depending on age and experience – up to £8.25 per hour. We are looking for fun, hardworking and reliable people to join our team so if you have the skills and personality to suit this role, please send us your CV.

Full Time housekeeper

We are looking for a Full Time Housekeeper, working 5 out of 7 days to include weekends. Shifts are normally Mon – Fri 8.30am to 2pm, Saturdays 9am-2pm and Sundays 10am-4pm.

Full training will be given.

Responsibilities:
· Rooms – To prepare rooms and service as per standards of procedures manual
· Laundry - Assist Head Housekeeper maintaining laundry records
· Laundry – Assist with packing and unpacking laundry on a daily basis
· To ensure a helpful, courteous attitude at all times anticipating and caring for all guests needs
· To establish good working relationships with management and colleagues
· To ensure correct standards of attendance, appearance conduct and personal hygiene
· To ensure prompt and tactful attention to customer complaints and refer without delay
· To handle guests requests appropriately
· Ensure safe storage and use of chemicals
· To take charge of housekeeping keys within your responsibility
· To adhere to fire regulations as set out in the staff handbook
· To adhere to C.O.S.H.H regulations, as set out in the staff handbook
· To adhere to health and safety regulations, as set out in the staff handbook
· To follow lost property procedures, as set out in the staff handbook
· To report any suspicious circumstances or persons to the Duty Manager immediately
· To follow all rules and regulations as set out in the staff handbook

To apply please send your current CV to admin@goughhotels.co.uk.